Product replacement

CAN I EXCHANGE MY PRODUCT?

• Of course, if you want a different product.

WITHIN WHAT PERIOD MUST I REQUEST A PRODUCT EXCHANGE?

• You can request an exchange within 14 days of the invoice date.

HOW CAN I MAKE AN EXCHANGE?

• You must request the exchange using the form below. Then you send the product you wish to exchange by mail or deliver it in person.

WHEN CAN I EXPECT THE NEW PRODUCT?

• We only send the new product after receiving the returned product and verifying that the returned product is unworn and undamaged.
• The product must be returned in its undamaged original packaging.

HOW MUCH IS THE POSTAGE?

• When returning an ordered item, the customer bears the cost of return shipping. We will not accept shipments for which delivery costs have not been paid.
• The postage for resending is 25.00 HRK, which is also borne by the customer.