General terms and rights

Basic terms listed in these General Terms and Conditions:

Seller:

Harmog leather d.o.o., registered with the Commercial Court in Zagreb, MBPS 5440076, MBS 081382327, current account opened with Privredna banka Zagreb, share capital 20,000.00, amount of 5,000.00 HRK paid upon company establishment, director Antun Golomejić

Address: Papučka 7, 10040 Zagreb Croatia

E-mail: harmogleather@gmail.com

OIB: 66268826240

IBAN: HR40 2340 009111114430 6

Buyer:

The buyer of products is any natural or legal person who purchases products through the online store in the manner regulated by these General Terms and Conditions.

The buyer selects at least one product, adds it to the cart, sends the order to the Seller, and upon confirmation of the order, pays in one of the possible ways (XXX) or sends the order and pays for the item upon delivery (cash on delivery).
www.harmog.com website serves exclusively as a webshop system, hereinafter referred to as "Online Store".

1. General provisions:

1.1. These General Terms and Conditions are available to Buyers at all times and can be saved, reused, and reproduced.
1.2. The General Terms and Conditions regulate the relationship between the Buyer and the Seller regarding the terms and method of ordering products, product prices, terms and methods of payment, warranty conditions for the correctness of the sold item (so-called guarantee), the Buyer's right to a written complaint about the Seller's products and services, the right to terminate the contract, terms of product order and delivery, protection of personal and other data, and other matters important for concluding a sales contract through the online store.
1.3. The General Terms and Conditions of the online store form an integral part of every sales contract concluded between the Seller and the Buyer in this way.
1.4. Prior to purchase, the buyer declares in the application that they have read these General Terms and Conditions and consequently accepted them, and that they are aware that ordering a product includes payment of the purchase price and delivery cost, where applicable, and that they have been informed about the conditions, deadlines, and procedure for exercising the right to unilaterally terminate the sales contract, and that they have understood and accepted all these conditions and notifications.
1.5. A natural person Buyer can only be an adult and legally capable person. A contract on behalf and for the account of a minor and a completely legally incapable person can be concluded by their legal representatives or guardians. Partially legally capable persons can conclude a contract only with the consent of their legal representative or guardian. The Seller bears no responsibility for acting contrary to this provision.
1.6. Buyers are obliged to provide accurate, valid, and complete personal data when filling out the registration form. Any contrary action by the Buyer authorizes the Seller to refuse the sale of products or the provision of its services.
1.7. The Seller is authorized, in accordance with its business policy, without prior notice, to change the content of the General Terms and Conditions, the sales assortment of products, retail prices, and other data related to the online store.
1.8. Due to the nature of accessing web pages, the Seller is not responsible for any damage that may occur to devices and/or in connection with Buyer's devices accessing the online store, nor in the event of the Buyer's inability to use the online store, due to reasons beyond the Seller's control.
1.9. The deadline for payment of the purchase price of the product (the amount specified on the confirmed order) is 3 (three) working days from the date when the Buyer receives notification from the Seller of the confirmed order, except in the case of cash on delivery. In the event that the Buyer does not make the payment of the purchase price within this period, and the Seller and the Buyer have not agreed otherwise, the order confirmation becomes non-binding for the Seller and is deleted from the system.

2. Payment methods

2.1. The payer must generally be the person or legal entity who is the recipient of the ordered product. In cases where the recipient and the payer are not the same person, as well as in cases where the payer is not a Croatian citizen, the right to additional verification of the payer's identity and their prior written statement via e-mail that the payer agrees to pay for the ordered goods and has received notification of the terms, deadlines, and procedure for exercising the right to unilaterally terminate the contract is reserved.
After sending an order with this payment method, the content of the order, the final amount, the delivery address, and other agreed terms cannot be changed. If the Buyer wishes to change any of the above, it is necessary to cancel the order and payment and place a new order.
2.2. Payment by proforma invoice – If you have chosen to pay by proforma invoice, we will send a proforma invoice with all details to the email address of the invoice recipient. Upon receipt of funds to our business account, the goods will be sent to the delivery address.
2.3. Cash on delivery – If you have chosen cash on delivery, you will pay the delivery person when the package is delivered. The price will be clearly indicated on the package itself.
2.4. Until the full payment of the purchase price, the ordered products remain the property of the Seller even if they have already been delivered to the Buyer.
2.5. The invoice is delivered to the Buyer with the received goods. The invoice can also be obtained via the email that the Buyer designated as the email for correspondence.

2.6 - Card payment via Shopify Payments system

       Credit and debit card payments are enabled through the secure Shopify Payments system. Transactions are carried out in real-time, and card data is not stored on our website nor is it accessible to us.
We accept most common card types, depending on the support of the Shopify Payments system.

3. Prices

3.1. All prices represent final prices and are expressed in Euros and include VAT. Harmog Leather d.o.o. reserves the right to change prices, unless otherwise stated (case of promotions and other special types of sales). The stated prices are valid at the time of receiving the order and do not have a predetermined validity. The stated prices are valid in case of payment by the above-mentioned methods and under the above-mentioned conditions.
3.2. Validity of promotional offers – the duration and conditions of promotions and other special forms of sales (promotional sales, clearance sales, seasonal discounts, etc.), are stated with each such offer.

4. Buyer's right to unilaterally terminate the sales contract

4.1. The Buyer has the right, without stating reasons, to unilaterally terminate the sales contract concluded through the online store, within 14 (fourteen) days from the day when the product was delivered to him or to a person designated by him as the recipient, who is not the carrier. The Buyer can do this by any unambiguous written statement expressing his will to terminate the concluded sales contract, sent to the Seller at Harmog Leather d.o.o., XXX, or e-mail XXX, in which statement he will provide his name and surname, address, telephone number, e-mail and details of the received product.
4.2. The Seller is obliged to promptly deliver to the Buyer a confirmation of receipt of the statement of termination of the contract. In the event that the Buyer terminates the contract, the Seller will return the entire paid amount, reduced by the delivery cost where applicable, within 14 (fourteen) days from the day the returned Product was received, in accordance with the terms of these General Terms and Conditions, in the same way as the payment was made, unless the Buyer explicitly agrees to another means of payment and provided that the Buyer is not obliged to pay any additional costs for such return. The refund of the paid amount will be made to the Buyer only after the Seller receives the product at the address indicated on the invoice or confirmation that the product has been sent to the Buyer's address.
4.3. The cost of returning goods on the basis of unilateral termination of the contract by the Buyer is borne by the Buyer.
4.4. The Buyer clearly confirms in the Seller's application, prior to ordering the product, that he has received this notice about the right to unilaterally terminate the contract.
In the event of termination of the contract by the Buyer as stated above, for the return of the full amount received, the returned products must be unused, undamaged, and in undamaged original packaging with a copy of the invoice attached.
4.5. The Buyer is responsible for any reduction in the value of the goods, which is the result of handling the goods, other than that which was necessary to determine the nature, characteristics, and functionality of the products, therefore:
4.5.1. – in case of damaged or missing product packaging, do not accept the product but return it to the Seller with a note about packaging defects, otherwise it is considered that the product was accepted with undamaged packaging;
4.5.3. – if the product has visible damage (e.g., broken or missing part, damage in the form of scratches, cracks, etc.) it is necessary to inform Harmog Leather d.o.o. as soon as possible;
4.5.4 – The Seller is responsible for material defects of the product.

5. Product availability and delivery time

5.1. The delivery period, provided that the Seller holds the Product in stock, is a maximum of five working days for deliveries to be made to Buyers on the mainland, and a maximum of eight working days for deliveries to be made to Buyers on islands, all counting from the moment the Buyer receives an electronic notification on his email, which he indicated in the order, that the order has been confirmed. Exceptionally, for products that the Seller does not hold in stock, the delivery period may be longer than those previously stated. Also, the delivery period may be extended in case of events that the Seller could not foresee or prevent. In both cases, the Buyer will be promptly informed of the estimated delivery time in the manner prescribed by these terms.
5.2. Product delivery to the Buyer is carried out exclusively on working days during the working hours of delivery services. The Buyer's contact phone number will be indicated on the shipment so that he can be contacted in case of any problems.
5.3. The shipping cost of the shipment is calculated according to the valid price list of Croatian Post, depending on the total weight of the shipment.
5.4. Purchased Products will be delivered in accordance with the above if the address indicated for delivery is accessible from a public road by means of transport.
5.5. In the event that the Buyer is not personally present during delivery, the purchased products can be taken over by another adult person specified by the Buyer in the order or in the note. The person who takes over the purchased product and all accompanying documents upon handover states his name and surname, relationship to the Buyer, date of receipt, and signs the handover documentation.

6. Protection of personal data of website and social media users

6.1. Personal data of product and service buyers and users of www.harmog.com website, as well as users of social networks (e.g., Facebook, Instagram, etc.), which websites and social networks are managed by Harmog Leather d.o.o. are protected and stored permanently in accordance with the Personal Data Protection Act.
Such collected personal data will be used exclusively for the purpose of concluding and fulfilling contracts and services provided.
6.2. Personal data may also be used to inform users about product offers and other similar marketing or promotional communications.
6.3. All user data is strictly kept and accessible only to authorized employees and those who need this data to perform their job.
6.4. The user is authorized at any time to request the supplementation, modification, or deletion of personal data, as well as to object to the processing of personal data for informational purposes via email: harmogleather@gmail.com
6.5. The user guarantees that the data provided is accurate, complete, and up-to-date and by using the websites and social networks of Harmog Leather d.o.o. confirms that he agrees to the use of his personal data in the manner and for the purpose as stated above.

7. Use of cookies on Harmog Leather d.o.o. websites and social media

7.1. Harmog Leather d.o.o. may use cookies to collect and process user data. This data is used to collect aggregated statistical data about users, and the date and time of their access to websites and social media.
In the event that the data collected through cookies constitutes personal data of users, all rules provided for the protection of personal data of customers and users of Harmog Leather d.o.o. website and social networks apply to them.

More about cookies on the Privacy Policy & Cookies page.

8. Links to third-party websites or social networks

8.1. The websites and social networks of Harmog Leather d.o.o. may include links to third-party websites or social networks.
8.2. Due to the nature of the global network, Harmog Leather d.o.o. guarantees the protection of personal data in accordance with the above rules exclusively for the websites and social networks it manages, and not for third parties.

More about links on the Privacy Policy & Cookies page.

9. Communication

9.1. All communication related to the order process and the conclusion of the sales contract between the Seller and the Buyer is carried out via the email and/or telephone number that the Buyer enters during the registration process.
9.2. Notifications about monthly promotions and promotional electronic messages sent by the Seller to the Buyer must be clearly and unambiguously marked as promotional messages. The sender must be clearly visible. The Seller will unconditionally respect the Buyer's or User's wish not to receive promotional messages and notifications about monthly promotions.
9.3. Upon registration, each Buyer or User is automatically subscribed to the newsletter. It is possible to revoke the receipt of newsletters by clicking on the unsubscribe link when the first newsletter is received. If there is a problem with unsubscribing, contact Harmog Leather d.o.o. at the email address provided in the Seller's details.

10. Disclaimer

10.1. The Seller makes its best efforts to ensure the compliance and timeliness of data published on the websites. Nevertheless, product characteristics, their stock status, and price can change so quickly that the Seller is unable to update the data on the websites in time. In this case, the Seller will inform the Buyer of the changes in the shortest possible time and enable him to cancel the order, replace the ordered product, or get a refund.
10.2. All product photos on the Harmog Leather d.o.o. website are symbolic.

11. Written complaints from Buyers and disputes

11.1. These General Terms and Conditions have been drafted in accordance with the Consumer Protection Act and other regulations of the Republic of Croatia. Buyers can submit their written complaints about the Seller's products or services directly at the Seller's business premises at its registered office address or send them to the Seller's address by mail, fax, or email as stated in the Seller's details.
11.2. The Seller is obliged to promptly confirm receipt of the Buyer's written complaint, inform the Buyer how long its processing will take, and keep him informed of the progress of the procedure, and respond to it no later than 15 (fifteen) days from the date of receipt of the written complaint.
11.3. The Seller and the Buyer will strive to resolve possible disputes amicably, and if they fail, the Buyer may submit a complaint to the Court of Honor of the Croatian Chamber of Economy or submit a proposal for mediation to authorized Mediation Centers. The procedure before the Courts of Honor is conducted in accordance with the Rules of the Court of Honor at the Croatian Chamber of Economy, and before mediation centers in accordance with the Mediation Act and the Rules of Mediation of the selected mediation center. In case of a dispute before a court, the court in whose area the Seller's registered office is located has jurisdiction.
Dispute resolution via the ODR online platform
By European Commission Regulation no. 524/2013 on online consumer dispute resolution, which has been in force since 09.01.2016, the Online Dispute Resolution Platform (ODR Platform) has been put into use.
Electronic link to the ODR Platform – http://ec.europa.eu/odr

Consumers can use this link for cross-border consumer disputes. For consumer disputes concerning traders from the Republic of Croatia, this option does not exist until the procedure is supported by the necessary legal regulations by the authorized bodies of the Republic of Croatia.

12. COPYRIGHT

12.1. All content on www.harmog.com, such as products, graphic content, trademarks (logos), icons, audio and video recordings, digital downloads, software packages, and data, are the property of Harmog Leather d.o.o. As such, they are protected by domestic and international regulations on the protection of copyright and related rights, i.e., industrial property rights. Their unauthorized use constitutes a violation of intellectual property rights protection regulations.

Explanation: What copyright is and how it is acquired can be read in the COPYRIGHT ACT.

COPYRIGHT (excerpt from the "Copyright Register")

Copyright and related rights are acquired automatically by the act of creating a copyrighted work, without the need for their registration or any other formalities. By the act of creating a work, the author acquires all copyrights to the work he created.

The general rule is that the holder of copyright is the natural person who created the copyrighted work.

Moral rights of the author always belong to the author who created a particular copyrighted work. These rights always belong to the author and cannot be transferred. The author always retains the right to be identified as the author and cannot transfer their authorship to third parties. Moral rights of the author last indefinitely.

Economic rights of the author are rights to the economic exploitation of the copyrighted work. Unlike moral rights, which cannot be transferred, economic rights can be transferred to third natural or legal persons. Economic rights are of limited duration, and in most countries, they last for the author's lifetime and seventy years after their death.