Complaints

Complaints

Should you be unsatisfied with your order or have noticed a defect, we will help you quickly and easily.

How to proceed

Please contact us within 14 days of receiving the goods by email at hrmogleather@gmail.com and describe the problem to us. Please include the following information:

• Your order number
• A brief description of the defect
• Photos of the affected product

Processing

We usually process your complaint within 3–5 business days and will get back to you with a solution. Depending on the nature of the defect, we will offer you a repair, replacement, or refund.

Statutory Warranty

Statutory warranty rights apply. For justified defects, we bear the costs for return and replacement.