Online dispute resolution

According to a special European Union regulation, since 15 February 2016, disputes related to online shopping throughout the EU can be resolved through a platform that you can access here:

HTTPS://EC.EUROPA.EU/CONSUMERS/ODR/MAIN/INDEX.CFM?EVENT=MAIN.HOME.CHOOSELANGUAGE

This means that if you encounter a problem during online shopping within the EU (defective product, inability to exchange a product, etc.), you can submit your complaint using the link above.